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A flexible training program tailored to the needs of your team for better communication, organization and collaboration with measurable outcomes.

Communicating clearly and working efficiently are two requirements for a team to succeed. WorkingSm@rt Using Microsoft Outlook improves your team’s time management, communication and organizational skills through training using software your team already uses: Microsoft Outlook.

This course helps your team to unleash the power of Microsoft Outlook, a program many workers do not use to its full capacity. This program does more than simply develop communications software aptitude; its real value is how the skills are applied to your team’s workflow for measurable results.

Following this instruction, your team will have the tools to:


  • Learn the particulars of the Outlook toolbox and set up components to work with enhanced focus.
  • Manage, reevaluate, and act on changing priorities, regardless of email volume.
  • Identify distractions and interruptions and minimize them with Outlook mechanisms.
  • Approach Outlook as a business planning application, rather than just email software.
  • Learn how to plan, capture, and follow up effectively on key communications and delegations.
  • Create a personalized workflow planning process and be more strategic with your daily tasks.
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Course Overview

Unit 1 Being Productive

Optimize your team’s use of Outlook for improved communication, time management, collaboration and organizational efficiencies with this seven unit course.

This unit sets the stage for a deeper understanding of workplace expectations placed upon today’s knowledge workers. You will also learn about productivity principles and how this can help your team juggle shifting responsibilities in a fast-paced environment.

Unit 2 Setting Yourself Up to Work Sm@rt

Unit 3 Managing Your Workload With Tasks

This unit focuses on increasing your productivity and eliminating unhelpful habits. All of the features in the Outlook toolbox will be reviewed. Participants will then set up the main components in a personalized way to facilitate enhanced focus and a streamlined workflow.

Organize your responsibilities with Outlook features that make it easy to capture, plan, delegate and track your own tasks and tasks you have handed off to others.

Unit 4 Managing Your Email Effectively

Unit 5 Managing Your Time Commitments

Manage your email better, no matter how much you receive. Your team learns how to move new work or new action items in an email to a task-tracking system. Quickly file emails that need to be kept for easy retrieval. You may be working most of the time from an empty Inbox!

Make the most of Outlook Calendar to accurately administer time commitments. Become a better daily planner and an overall more proficient time manager.

Unit 6 Managing Your Communications

Unit 7 Planning For Results

This unit sets the stage for a deeper understanding of workplace expectations placed upon today’s knowledge workers. You will also learn about productivity principles and how this can help your team juggle shifting responsibilities in a fast-paced environment.

The last unit covers the planning cycle, an approach to getting ahead of tasks and shifting priorities to plan for them rather than respond to them. Become more strategic with daily choices and longer-term planning.

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WorkingSm@rt Using Microsoft Outlook delivers immediate and long-term workflow improvements within your team. Work smarter today, call your local Priority Management office or contact us at: www.prioritymanagement.com

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